Version 1 · Last updated 31 October 2026

Return, Refund, and Replacement Policy

Last Updated: October 26, 2026

At plchub.in (operated by Divine Impex), we specialize in providing high-quality new, surplus, obsolete, and reconditioned industrial automation equipment (including PLCs, HMIs, VFDs, and control hardware). Because industrial control components require precise technical integration, we maintain a clear, structured return policy to ensure fair, transparent B2B transactions.

1. Inspection Window & DOA Claims

7-Day Inspection Window: Upon delivery of your shipment, the buyer must inspect all items for physical damage, quantity discrepancies, or missing components.
Dead-on-Arrival (DOA) & Defect Claims: If an item is non-functional upon arrival or fails during initial bench testing, you must notify our team within 7 business days of carrier delivery confirmation.
Reporting Procedure: To report a damaged or defective item, email [email protected] or call +91 9825207112 with your Order ID, part number, clear photographs/videos of the item, and a description of the technical issue.

2. Return Eligibility Criteria

To qualify for an authorized return, replacement, or store credit, the following conditions must be met:

RMA Approval: No returns will be accepted without a prior Return Merchandise Authorization (RMA) number issued by Divine Impex. Unauthorized returns sent back to our Bhavnagar facility will be rejected.
Original Condition: Items must be returned in their original condition—uninstalled, unmodified, and free of physical damage, wiring traces, or burnt circuitry resulting from improper installation or power surges.
Tamper Seals: All tamper-evident security stickers, original factory tags, and serial numbers must remain intact and un-tampered with. Broken security seals void all return and warranty claims.
Packaging: The item must be returned with all original manufacturer packaging, manuals, accessories, terminal blocks, and key caps (where applicable).

3. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable:

Products damaged due to improper installation, over-voltage, incorrect wiring, short-circuiting, or environmental damage (moisture, heat, dust) at the buyer's site.
Items where tamper-evident warranty seals have been removed, torn, or altered.
Firmware modified, flashed, or corrupted by the buyer post-delivery.
Customized orders, specialized assemblies, or items specifically procured on request under non-cancelable agreements.

4. Return Process (RMA Protocol)

Request RMA: Contact our support team via email or phone to initiate a return claim within the 7-day window.
RMA Approval: Once verified, our technical team will issue an RMA number along with return shipping instructions.
Packaging: Pack the item securely in anti-static packaging and heavy bubble wrap to prevent damage during return transit. Clearly mark the RMA number on the outer shipping box.
Dispatch: Send the return shipment to our operating address:

PLC HUB

Attn: Returns Department (RMA #[+91 9825207112])

B-215, Shiva Blessing 2, Kalanala,

Bhavnagar, Gujarat, India - 364001

5. Return Shipping & Restocking Fees

Defective or Incorrect Items: If the return is due to our error (e.g., incorrect part sent, hardware dead on arrival), Divine Impex will cover the return shipping costs or arrange a courier pickup.
Buyer Discretion / Incorrect Selection: If a return is requested due to buyer error, miscalculated system compatibility, or change of mind:
- The buyer is responsible for all return shipping charges, export duties, and insurance.
- A standard 15% to 20% restocking fee may be deducted from the refund/credit amount to cover inspection, re-testing, and shelf restocking costs.

6. Inspection, Replacement, and Refunds

Technical Testing: Upon receipt of the returned item at our Bhavnagar facility, our technical team will bench-test and inspect the unit within 3 to 5 business days.
Replacement: If eligible and stock is available, an exact replacement unit will be dispatched at no additional cost.
Refund Processing: If a replacement is unavailable or a refund is approved:
- Domestic Payments: Refunds will be credited back via the original payment method (NEFT/RTGS/IMPS/UPI or original card gateway) within 5 to 7 business days after inspection.
- GST Invoicing: Appropriate Credit Notes under Indian GST regulations will be issued for tax reporting.

7. Contact Information

For any questions regarding returns, RMA status, or technical compatibility before purchasing, reach out to our team:

Entity: PLC HUB
Address: B-215, Shiva Blessing 2, Kalanala, Bhavnagar, Gujarat, India - 364001
Email: [email protected]
Phone: +91 9825207112

shield Return & Replacement Policy